Privacy Policy

Information We Collect

At FirstFlowForce, we collect information that helps us provide better NFT marketplace and platform development services to our clients. This includes details you share directly with us when you reach out for consultations, project quotes, or technical support.

How We Use Your Information

The information we collect serves specific purposes related to delivering our NFT development and consulting services. We don't use your data for unrelated marketing campaigns or sell it to third parties for their promotional activities.

Your contact information helps us respond to inquiries, schedule consultations, and maintain ongoing project communication. Technical specifications you share allow our development team to create accurate project proposals and deliver solutions that match your specific requirements.

Website analytics help us understand which resources are most valuable to visitors and identify technical issues that might affect user experience. This data is aggregated and doesn't include personally identifiable information in our analysis reports.

Data Storage and Security

We store your information on secure servers located in reputable data centers that comply with international security standards. Our technical infrastructure includes encryption for data transmission and storage, regular security audits, and access controls that limit who can view your information.

Our team receives regular training on data protection practices, and we maintain incident response procedures in case any security issues arise. While we implement strong security measures, we also recommend that clients use secure communication methods when sharing sensitive project details.

Your Rights and Choices

You have significant control over the personal information we hold about you. Under Thailand's Personal Data Protection Act and international privacy standards, you can request access to your data, ask for corrections, or request deletion in most circumstances.

To exercise these rights, contact us using the information provided at the bottom of this policy. We'll respond to requests within 30 days and may ask for identity verification to protect your information from unauthorized access. Some information may be retained for legal or business continuity purposes even after you request deletion.

For ongoing projects, certain information must be retained until project completion and any warranty periods expire. However, we can still limit how we use your information or stop non-essential communications during active projects if you prefer.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us deliver our NFT development services effectively. These partnerships are governed by strict data protection agreements that limit how your information can be used.

We may also share information when required by law, to protect our legal rights, or during business transactions like mergers or acquisitions. In these cases, we'll ensure your data receives the same level of protection outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. These small files are stored on your device and help us remember your preferences, analyze website traffic, and provide personalized content where appropriate.

Essential cookies are necessary for basic website functionality, including security features and form submissions. Analytics cookies help us understand which pages are most useful and identify areas for improvement. We don't use advertising cookies or tracking technologies for targeted marketing purposes.

International Data Transfers

As a technology company working with international clients and service providers, some of your information may be processed or stored outside of Thailand. When this happens, we ensure that adequate data protection measures are in place to maintain the security and privacy standards outlined in this policy.

We work with service providers in regions with strong privacy laws and use contractual safeguards to protect your information during international transfers. This includes standard contractual clauses approved by data protection authorities and selecting providers with robust security certifications.

Data Retention

We keep your information only as long as necessary to provide our services, comply with legal requirements, and support our business operations. The retention period varies depending on the type of information and our relationship with you.

When retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required for legal purposes or ongoing business relationships, but we regularly review our data holdings to ensure we're not keeping information longer than necessary.

Children's Privacy

Our services are designed for businesses and professional clients. We don't knowingly collect personal information from children under 13 years of age. If we become aware that we've collected information from a child without proper parental consent, we'll take steps to delete that information promptly.

Parents or guardians who believe their child has provided us with personal information can contact us using the details provided in this policy. We'll work quickly to address any concerns and remove inappropriate data from our systems.

Policy Updates

We review this privacy policy regularly and update it when our practices change or legal requirements evolve. When we make significant changes, we'll notify existing clients through email or prominent notices on our website before the changes take effect.

Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.